Surface book batteries Removing the battery drivers and reinstalling Surface and Windows updates usually resolve this issue. Hey all, My surface book recently started refusing to disconnect the screen from the base, stating the battery was too low. One of the advantages of the Surface Book design is that it offers up a significant amount of space for battery cells, with around 22 Wh in the tablet, and another 63 Wh in the base Weirdly the battery has already done the hardest part of the replacement for you. 5" Book a yes, you usually charge the Surface Book via the base, but, if you want to travel without carrying the base, you can directly charge the Surface Book Clipboard! This is my 2nd Laptop got it from MS after a battery failure in the first laptop. Graphics. However (when connected), sometimes it will say both batteries are in use, sometimes it will only say battery 2 is in use. When a Surface device fails, repair is not made on it, only replacement. Now, the charging icon in the battery keeps disappearing and appearing from both Surface Book 2 Battery 2 Not Charging [BOOK2] Hello all, As the title explains, battery 2 on my surface has stopped receiving a charge since a few days ago. Only 19 left in stock - order soon. 4: Uninstall/Re-install battery driver. 4. Step 1 Howdy! Let's get started - Gather Your Tools . Replace a 3070 mAh battery compatible with the 2nd gen Surface Book 15 Inch model 2-in-1 laptop tablet hybrid. Depending on your usage and the applied power settings, the base's battery is utilized by the Surface Book. Thank you so much for your response. If anyone can provide clarification, that would be greatly appreciated. Perhaps I didn't think this through. After about 5 minutes, the tablet battery shows the proper percentage (usually between 40-60%). i know for a fact that laptops drain battery over time even while fully powered off so 2-3% a day may actually be normal for SB2 standards. Battery; Surface Book 3: 7 hours, 15 minutes: 20 percent left: Surface Book 2: 5 hours, 40 minutes: 20 percent left: Some of that difference is likely attributable to the newer 10nm CPU platform I have a new Surface Book i7 (model 1703, 1705) - Both Batteries not charging. Battery 1 stays at 100% while battery 2 drains normally. Every time I have left my surface book unattended, folded shut (sleep mode), it begins to heat up. The second generation of the Microsoft Surface Book, the Surface Book 2, features vastly more graphics horsepower and battery life than its already-impressive predecessor. 5" clipboard has an 18 watt hour battery in it, giving the 13. I then updated the both battery drivers (now its "Surface" driver) but the battery 1 would still remain "not charging" whilst if I removed the PSU the laptop would not switch off. It has a 10th Gen quad-core i7, up to 32GB of RAM, up to 2TB SSD storage, and Nvidia’s GeForce GTX 1660 Ti Max Q GPU. Find more 509, 52804 and 201084002 products. 5-Inch Laptop Battery) 5. Open Settings > System > Power and battery. Select the computer at the top of all the categories, select the Action menu, and then select Scan for hardware changes. Only 8 Go to Download driver and firmware for Surface, choose Surface Book. S. Currently, battery 1 is at 77 & battery 2 is at 56 & in use. If your battery looks puffy or I can understand that you are planning to replace the battery of Surface Book 2, so what you need to do now is to send your Surface Book 2 to the Surface technical support team Our only option for the Surface Book 2 is to send the device for service and replacement. Surface Book with Performance Base Tablet Battery; Microsoft Run your Surface Book until the battery drains and powers down; Press and hold the power button for 15 seconds to any discharge out; Plug Charger in and see if that fixed it . $52. Base itself as well as video card works fine when plugged in, so the charger should be fine (tablet battery works). 6 Volts (V). Select the msi file provided and click Next. Sale price $59. Right now my battery is about half of what it was originally. To do this, go to Device Manager, expand the Batteries category, right-click on Microsoft ACPI-Compliant Control Method Battery, and select Uninstall. Battery replacement option is not available for the Surface Book (1). In your situation, batteries are not replaced, but the whole device Surface Book 3 Only Draining Battery 2 [BOOK3] So I’ve only noticed this problem recently where battery 2 drains but it won’t use battery 1. I shut down my surface book 2 with 70% battery remaining. USB-C Allows you to charge, transfer data, and video out. 5" i7 base battery: 57. Regarding your concern, the batteries in Surface Book may charge at different rates, depending on the power state of each battery. The total cost for tools and supplies if you are starting with no Replace a 5042 mAh battery in the base keyboard compatible with Surface Book 3 13. The tablet battery on my surface book doesn't charge. 8 Watt Hours (Wh). Purchase with purpose! Surface Book 2 15" Battery. It is an 15 inch i7, 16gb 1TB SSD configuration and is otherwise in pristine condition (seemingly). Choose the . You can check these articles for details: How to get service or repair for Surface This guide explains how to replace the battery in the Microsoft Surface Book 2 15". Open Device Manager, expand Battery. It will also die without warning when the battery is depleted. The base part is adhered in pretty strongly, and the tablet part is daunting as well as you have to go through the display (good luck opening it without shatterig the display). From what I can tell, it is the battery in the base that's giving up. I have tried uninstalling its drivers and reinstalling Windows. Replace a 5042 mAh battery in the base keyboard compatible with Surface Book 3 13. I've been turning the surface book off at night to avoid sleep / hibernation issues. Shipping restrictions apply Frequently Bought Together. But there's a small Sadly, there is a history of this issue with Surface Book devices. 15 Answers . I can either replace one or both batteries for $100-$200. Last night, I turned it off and left the lid open. Thank you for posting in Microsoft Community. ahaan. Tried power off button 30 seconds, as well as uninstalling There is obviously some type of software built into the software of the Surfacebook 2, which will instantly claim that battery 2 is dead if you use the DGPU on older surface books. commented Sep 24, 2020 by fred_nilson. Taking to social media, users says their battery is swelling From what I know about batteries, and numerous articles all over re-confirming it for today's laptop batteries, this is the best way to preserve a battery's health. I found a number of fixes online, including the removal and reinstallation of both batteries. The battery firmware is not typically field serviceable. You can check these articles for details: How to get service or repair for Surface - Microsoft Support Hello everyone! In this video I replace the swollen battery from a Microsoft Surface Book 1. I love great hardware, and the surface book 3 with the 1065g7, 32gb ram, and gtx 1660 ti is a beast in a lovely package as far as I'm concerned. I'm assuming my batteries are cooked? [1] Battery life Surface Book 3 13. Rapid Battery Drain: If you notice your Surface Book's battery depleting significantly faster than usual, even with light usage, it's a strong indicator of a battery problem. Testing conducted by Microsoft in April 2020 using preproduction software and preproduction configurations of Surface Book 3 13. If it's still not charging, please run the battery report so we can further check if it's indeed a hardware battery issue already. Make sure the Surface is plugged in. Our only option for the Surface Book 2 is to send the device for service and replacement. Only . Run Power troubleshooter Surface Laptop Studio battery: 58 watt hours Surface Book 13. Purchase with purpose! Repair makes a global Buy Original Replacement Battery For Microsoft Surface Book 2 2nd Gen 15" 1793 Keyboard G3HTA040H G3HTA041H Genuine Tablet Battery at Aliexpress for . Windows 7 Home Premium, Windows 8 Release Preview, Windows 7 Professional, Windows 7 Enterprise N, Windows 7 Home Basic, Windows 8 Consumer Preview, Windows 7 Home Premium N, Windows 7 Home Premium N 64-bit, Windows 7 Home Premium 64-bit, Windows Remove and reinstall battery driver. I opened up a case with Microsoft but haven't heard anything from them after 5 days. sharpuser. 0 out of 5 stars. So I posted earlier this weekend that my Surface Book battery life was far less than expected: https://redd. 1. msi file that matches your current OS Build and click Next . Never had any problems until now. 70 GHz Intel® Iris® Plus Graphics, 64 Execution Units, 300 → 1050 MHz Hi, I got a Microsoft book 3 last year around the holidays and it has worked great until this last week. my Surface book 2 is having the same issue. msi then Restart. While at 0%, the laptop doesn't let you disconnect the tablet, and the computer would randomly restart, often upon signing in. The Surface Book is a 2-in-1 PC designed and released by Microsoft in October 2015 The problem with surface Book batteries are that they are glued in so heavily, it's a nightmare to replace them. From the desktop, open File Explorer; Tap and hold or right-click on the USB drive and choose Format; Select FAT32 as the file system and enter a Volume label to name the USB drive, such as RECOVERY, and then tap or click Start; Tap or click OK to erase the contents of the USB drive; Tap or click OK when the Also, the Surface Book 2 is not designed to have its batteries replaced by the user or by a third-party service provider. Under normal conditions, Surface devices are designed with a Battery replacement option is not available for the Surface Book (1). 5” features the 15W 7th Generation Intel Kaby Lake dual-core Intel Core i5-7300U up to quad-core Intel Core i7-8650U with the boost speed up to SYSTEM PRODUCT NAME Microsoft Corporation Surface Book 2 . 95. Replace a 2500 mAh battery in the display or tablet section of a Microsoft Surface Book with Performance Base. when i reviewed the battery from the task bar, i noted the screen battery is The issue does indeed appear that my surface book is only reporting having one battery, that in the base. Thanks in advance. So the problem is when I have both batteries connected, if the batteries are lower than 90%, the light is ON but after a few minutes, the light is OFF so it stops charging but if the batteries are above 90%, the batteries keep charging so I don't have this problem. Commented. When both batteries are at 20%, the clipboard will charge to 85%, and then both batteries will charge to 100%. Scroll through this thread to find the appropriate An incorrect battery driver could be installed on the Surface. Make sure the Surface is plugged in and confirm that the LED is lit. Hello, I have a Surface Book with Performance Base (512GB) and I wanted to ask, if it is normal, that both batteries are in use when I use it in "notebook mode". Or fastest delivery Fri, Jun 14 . The Surface Dock doesn't provide enough power to charge a totally dead battery. Updating to update to build 1909 via I downloaded the Surface Diagnostic program from MS; the device passed all of the tests except for the battery, which it failed due to being below 40%. Most faulty hardware components will likely interrupt booting. And when I power it up after a week, the battery was just 20%. Surface devices never fully shut down, and the motherboard takes little sips of juice periodically to keep things like the BIOS clock ticking. Of course, I can't detach because it states the battery is at 0%, How do I. $43. I hope that since this is a The 2017 Surface Book 2 13. Surface support will have the exact button sequence. The issue could be a hardware battery problem since the Battery 2 can still charge to a 100%. I am not able to detach the tablet screen from the keyboard base due to “Tablet Battery is low” which seems to be caused by the second battery (presumably the tablet battery) being not detected. merdrich New Member. For Surface Book 3 devices, Microsoft provide replacement battery services. Note: There are 3 options to charge the Surface book. b. Score 4. Although my warranty period is expired but I've been told than battery swelling is fixed for free even if it's beyond the warranty period. Right after the first installation there is no battery icon in the task bar and the device manager does not list any batteries. Installed batteries Information Go to Download driver and firmware for Surface, choose Surface Book 1 then click Download on the next page. As others have mentioned, you can try the following: Owners of the original Microsoft Surface Book are reporting the device has a significant battery issue. 5 years now) has 14,600 mWh of capacity in the Clipboard out of a design of 18,000 after 425 cycles, and 42,640 mWh of capacity in the Base Weirdly the battery has already done the hardest part of the replacement for you. If you’re facing a dwindling battery life that’s impacting your productivity, you might be wondering, “How to replace Surface Book battery?” This guide will walk you through the I've heard the battery replacement is incredibly difficult, scored 1/10 on iFixIt. You have the "design capacity" and then the "full charge capacity". 5-inch. Microsoft Surface Book 3 has the following CPU configurations available: Surface Book 3 13. Right-click on 2 battery drivers available and select "uninstall device". An incorrect battery driver could be installed on the Surface. Surface Book battery not charging issue and resolution [book] Hi, I recently ran into an issue where my surface tablet battery wasn't charging and I couldn't detach it because the tablet battery got too low. 5” on base: Up to 15. Remove and reinstall battery driver. For comparison's sake, my 13" SB2 that I've used as a daily driver since very beginning of 2019 (so, about 3. The swollen battery is making my $3,000 Surface Book a dangerous hazard due to the possibility of fire and explosion. 5. Surface Book 2 Battery Help. I think it is typically battery 2. Instead, it will be the whole Surface Book that will be replaced through out-of-warranty replacement option. He 2 batteries in Surface Book 2 — and one can be replaced? Yesterday, poster Alex09160 on the Answers Forum had an interesting battery question:. Surface Book Keyboard Base Battery. Moved from ***Windows / Windows 10 / Performance and system I have the same problem with my surface book. I tried cleaning the charging ports of the tablet after detaching it, but it didn't work. Testing consisted of full battery discharge during video playback. Right-click Microsoft ACPI-Compliant Control Surface Laptop Go Battery Replacement Service: 240. It requires the motherboard to be removed, which is very difficult to do without breaking the Surface Book 3 13. about it or just getting a Laptop 4 or Laptop Studio but i cant afford another 3k right now and this is the highest end surface book you can get despite being like 7+ years old. ) Most similar laptops are gaming ones that have 150-watt or even 200-watt power supplies. Microsoft Surface Book 2 SurfaceTip is a blog that keeps you up-to-date on Microsoft Surface product updates, tips and tricks, and recommendations. Sale price $29. Surface Book 3 13. In fact, the $2,500 Surface Book 2 does have two batteries — a 62Wh one in the base, one rated at 22Wh in the detachable top — and the software is supposed to handle Find out more about how Microsoft tests Surface devices to provide an estimate of battery performance. Restart your Surface Book 2 and the battery driver will be reinstalled automatically. Googling Have a SB2 that is almost 3 YO and the battery under the keyboard is bulging. It's important to note that swollen batteries can be a safety hazard, and it's recommended to dispose of them properly. Supported Operating Systems. Model #G3HTA023H. Longer Battery Life Lasts up to 17 hours. We offer Microsoft Surface Battery Replacement Microsoft Surface Pro 3 (Model 1631) Battery Replacement $289. Let’s work together in finding the best solution to this issue. I can direct you to Surface Live support who can help you create a repair order: 1. Once you click Talk to a person, select Surface when asked for your product and hit Next. Just run powercfg /batteryreport, then run . I have a question on the way that Surface Book 2 uses its battery 1&2. The Microsoft Surface Book 3 is still a unique machine for a unique audience. Battery 1 is the screen battery. \battery-report. 57. My Surface Book 2 won't charge - I've done the command prompt steps. Uninstall battery driver. I have the same issue with my surface book (2017, performance base). : This is the 2nd Surface book 2 that I must replace because of some random hardware failure. I know that there are 2 batteries in a surfacebook, "battery 1" is in the tablet, and "battery 2" is in the keyboard. Hello, Is it possible to replace Surface book 2 battery? I am thinking to get Surface book 2 as my business laptop. 2Wh,5473mAh, with Tools (Not for Surface Book 2 13. I bought my SB2 used recently. When the SB2 battery(s) are stone dead, you need to use the original charging brick that came with the computer to bring it back to life. It looked like the batteries started to bulge, so I investigated options. Supports the latest Surface Pen with 4096 levels of pressure. When charging, whichever battery has less than 20% charge will be charged first. We'll explore common signs indicating a failing battery and My Surface Book had suffered the dreaded swollen battery since early 2020. samer. 5" 1835 Keyboard Base Battery Replace a 5042 mAh battery in the base keyboard compatible with Surface Book 2 13. Surface Book: i5: Please see this page for details on getting service for out of warranty Surface: Click here. 10th Gen Intel® Core™ i5-1035G7 Ice Lake, 4 cores, 8 threads, 3MB SmartCache, 1. 99 $ 43. Its about $600 to fix. This can take several minutes. Select the arrow next to the Batteries category. 779. For example, I charged it to 100% then unplugged it and left it in sleep mode overnight for around 8-10 hours, and when I opened it this morning it was at 93%. Select the search box in the taskbar, enter device manager, and in the search results, select Device Manager. Make sure that the Surface is plugged in. 5-Inch) RDSJ G3HTA024H G3HTA023H G3HTA021H G3HTA048H Laptop Battery for Microsoft Surface Book 1 2 Gen1 Gen2 Tablet Model 1703 1704 1705 13. Right-click Microsoft ACPI-Compliant Control If your Microsoft Surface still works perfect, but your battery life has reduced, all you need to do is get you’re replace your battery. 3Wh,5042mAh, with Tools (Not for Surface Book 2 Model 1834 13. The batteries work together to provide the longest battery life for your device. Microsoft Surface Book 1 Answer . Battery Life. Microsoft is very sensitive to this battery bulging issue. (In my case both batteries were completly empty -> afterwards problems with turning on) Report abuse Report abuse. That's pretty amazing. 5" 1835 model 2-in-1 laptop tablet hybrid. This may be caused by the battery driver being corrupted or this is already an issue on the hardware on the battery life. More info at Surface battery won Battery: Up to 19 hours (i5)Up to 18 hours (i7) The Surface Book 3 remains performance-focused, with previous-generation Core i5-1035G7 and Core i7-1065G7 processors available, and its 15-inch I know that there are 2 batteries in a surfacebook, "battery 1" is in the tablet, and "battery 2" is in the keyboard. I am coming The second generation of the Microsoft Surface Book, the Surface Book 2, features vastly more graphics horsepower and battery life than its already-impressive predecessor. If there is a loose cable, connector, or faulty components The Surface Book is a 2-in-1 PC designed and produced by Microsoft, part of the company's Surface line of personal computing devices, and released on October 26, 2015. Battery 2 is the keyboard battery. 36V,62. To find out how much it will cost based on the configuration you have, you can read this support article. 768 08/11/2015 . Do this on both. Based on the description you posted, you have an issue with Surface book 2 wherein the battery only lasts 20 minutes. This seems a little bit silly to me, because if I'm using the Surface Book in G3HTA040H G3HTA041H Keyboard Battery Replacement for Microsoft Surface Book 2 Battery Model 1813 15-Inch 11. I was mostly careful of not draining completely most of the time though. The current battery capacity is the energy storage reported by the battery’s built-in control circuit inside your Surface. Replace a 6800 mAh keyboard base case battery compatible with the Surface Book laptop tablet hybrid. ) 5. 36V,57. Are the numbers suppose to be the same between the two? If they are a little off, is that normal? Go to Download driver and firmware for Surface, choose Surface Book. Evan Forrest. Surface Book features an 8-megapixel rear camera with autofocus and a 5-megapixel, fixed-focus front camera. Expand Battery. If anyone has any potential ideas or similar experiences please let me know. Looking for a qualified resource to replace swollen batteries behind screen of first gen surface book. One that causes a risk of fire. All settings were default except: Wi-Fi was associated with a network and Auto The innovative Microsoft Surface Book offers comfortable ergonomics, a big, beautiful screen, more than 15 hours of battery life, and the power to make short work of everyday and multimedia tasks. We charge the device using the Surface connect on the keyboard and the USB-C port using the USB-C to USB-C cable directly to the adaptor that we connect to the wall. Answer this question I have this problem too Subscribed to new answers . 00: Surface Duo: 649. The Surface Book is a 2-in-1 PC designed and released by Microsoft in October 2015 After restarting, make sure that you can charge the battery of the Surface Book 2 at this time. It's not a job for novices. I ran a battery report from the command line and it says that the design capacity and the full charge capacity is -1 mWh. At first both the batteries are connected and Charging [Battery 1 and Battery 2]. i don't know what's the normal drain on battery on a sitting laptop but i imagine that there is some usage for keeping time on the bios at minimum. I replaced Battery 1 on 2 Surface Book 1's in the last 2 weeks. Insert your USB drive into the USB port of your PC. This article includes information on testing parameters and estimated battery Review tips on caring for your Surface battery. Battery Charge Limit has been fixed for SB2. 5 Volts (V). The straight-up changing of the battery seems to fix the issue completely. Takeaway: The battery 2 failed, it doesn't work anymore. Surface Book 2 battery frequently drains instantly to 0% . Possibly updating SAM will help. RRD; Mar 29, 2016 I noticed the Surface Book that my son uses for school and gaming was wobbling a bit. FREE delivery Fri, Nov 29 . Command Prompt - battery report. Proud owner of a Surface Book since november 2017. Or fastest delivery Wed, Nov 27 . Use this guide to replace a worn out or dead battery in the screen (tablet section) of a Microsoft Surface Book. Whichever battery has less than 20% charge will be charged first. To do that , follow these steps: Plug in your Surface. Both batteries appear in Device Manager Related Topics Battery Surface Surface 2 Surface 3 Surface Battery Surface Book Surface Laptop Surface Pro Surface Pro 2 Surface Pro 2017 Surface Pro 3 Surface Pro 4 Surface RT. My surface book performance base 16GB/1TB's battery is expanding and I can see bulging on both the tablet and keyboard dock. While using it detached, after about 30 minutes the battery will suddenly jump to 0% and the tablet will shut off. I am getting some issues with batteries when using the Nvidia GPU and the SB2 is not connected to the A/C. I am mainly concerned with only using battery 2 and wearing it out Because the Surface Book has two batteries, you'll probably see two Surface Battery options here. Maximize the health and lifespan of the battery in your Surface device to get the most from it. 51 Watt Hours (Wh). 80 GHz. Under normal conditions, Surface devices are designed with a After Windows update on/around 20th September 2018 battery 1 has stopped charging AND if I unplugged the PSU the surface book would switch off. Creative IT is one of the leading Microsoft Surface repair centres in London offering quick turnaround 13. SB3 Battery 1 not charging from keyboard. 5 hours of battery life based on typical Surface device usage. I am asking a question about the Surface Book 2. Thank you for reaching out Microsoft Community. (Or you can right-click Microsoft Surface ACPI-Compliant Control Method Battery and select Uninstall. You should use an iFixit jimmy tool, a set of screwdrivers conaining a Torx T4, and a phillips bit, and an iOpener. 5-Inch) 4. $7. left in stock. 5inch Surface Book Keyboard Base Battery. If Surface devices have long featured a proprietary charger type. Cancel. Only 8 left in stock. Surface Book 2 is designed to automatically stop charging the batteries when both reach 100%. Whenever it is not connected to the power charger, it runs significantly slow. Is this a good question? Yes No. Check Battery save settings. Or I've also heard I can have MS swap for a refurbished Before embarking on a battery replacement, it's crucial to confirm that your Surface Book's battery is indeed the culprit. Reply reply jcoinster • Have owned both a surface book and a surface pro 3. My Surface Book 1 is having trouble with Batterie 1. Surface Book: Up to 12 hours of video playback 2. BUT, the base battery won't charge. I have tried numerous things to solve this issue but none of them have worked. Constant Attaching/Detaching of Keyboard and tried obvious solutions. It unfortunately did not. Feel free to post back if you have any other concerns. To minimize risk of damage, turn off your Surface Book before starting this procedure. Here are some crucial details: The light on the charger lights up solid white and when detached, the tablet does charge. 5V). Ever since then I have been experiencing the following: if I am charging my computer while working on it, then unplug the power cord, my computer turns off. msi file that matches your current OS Build and click Next. Your battery might wear and stop charging enough to turn on your device. No other information under the information section is given. ) Now disable the Surface battery in device manager: - Launch Device Manager (right click on Start Button) - Expand Batteries list - Delete the Microsoft ACPI-Compliant Control Method Battery Hi. Model #G3HTA001H. Instead, out-of-warranty replacement for the device is offered. I reinstalled the battery drivers, windows, all available updates, purchased another power supply and even the surface diagnostic tool. C) (for Surface Book 2 at least) Use battery until it reaches 80% and starts draining only base battery, then plug it in until it reaches 90-95%-ish charge, unplug, repeat? Surface devices have long featured a proprietary charger type. In Laptop mode these batteries work together to provide the longest battery life and, when charging, will automatically switch from one to the other. Double-tap or double-click Microsoft ACPI-Compliant Control Method Battery, select the Driver tab, and select Uninstall > OK. Condition: New. Sorry to know what's going on with your Surface device. Can someone guide on how to proceed? This thread is locked. Surface Diagnostic tool (didn't run completely d/t battery issue) Uninstall battery driver(s) Restart. Then restart your device. Since the warranty was long gone and a Surface Book 3 might be slightly Overkill just for Minecraft and School, I The 2017 Surface Book 2 13. If battery driver is not on the list, click on the action tab above and select Show hidden devices. Regarding with the issue on the battery icon displaying on the screen, yes, it is possible that this could be a hardware failure already on the battery of the device but kindly try doing these steps below first to troubleshoot: Surface Book Tablet will not charge when connected to the Keyboard Base, but everything else works fine. Jul 23, 2021 #2 There has already been a class action suit against the Surface Pro 4 in the consumer's favor. It's conveniently compatible with most Surfaces—even the Surface Book and Surface laptop use it. Surface restarts and displays the Surface logo while the reset process continues. Fix issues like a swollen or fast draining battery. The base battery suddenly drops down to 0 (even if it had 70-80% of charge one minute before) and Nvidia GPU disconnects, so I get suddenly 20-25% of total charge since tablet battery is let's say 70-80% and base 0%. It seemed odd to have depleted both batteries without a warning. When plugging in the AC adaptor, only Battery 1 is being charged according to the battery indicator in Windows 10. Sale price $84. 3 Watt Hours (Wh). The Surface Book battery life will be about double the Surface Pro. Then click the link next to Surface Book 2 then click Download on the next page. Checking Battery Capacity: It's a good idea to check the capacity of your battery, so if it draining like crazy, you can rule out the battery if it is in good shape. Microsoft Surface Book lasts 12 hours of battery life of local video playback tested by Microsoft. This is ridiculous. Surface Book with Performance Base: Up to 16 hours of video playback 3. Replace swollen surface book batteries. Evan Forrest is the Editor-in-Chief of SurfaceTip, where he researches and writes articles about Surface-related news, tips, and reviews. Jul 23, 2021 #2 There has already been a class action suit against the Surface Pro 4 in the The innovative Microsoft Surface Book offers comfortable ergonomics, a big, beautiful screen, more than 15 hours of battery life, and the power to make short work of everyday and multimedia tasks. Check that Turn battery saver on automatically is enabled and it is set to at least 20%. Right-click on Microsoft ACPI-Compliant Control Method Battery and choose Uninstall device. Please do the same for both battery options. When your Book 2 needs anything from a screen repair to a battery replacement, CPR has the parts, tools, and experience to get the job done right – quickly and hassle-free. I do enjoy gaming and the surface book 3 is an exceptional gaming laptop. Essential Electronics Toolkit. Hello Christopher,. The Surface Book batteries may stop charging due to corrupt battery drivers. From the Action menu, select Scan for hardware changes. I am sure this is due to recent updates cause month ago this feature worked as it should. after 3 year the battery in the screen aswell as the battery in thr keyboard-part started getting fat. This guide takes a deep dive into dissassembling and replacing the battery of the Microsoft Surface Book Keyboard. I paid $250 for a Surface Dock 2. Microsoft Surface Book Battery Replacement Singapore by Mister Mobile. The dock connects to a single port on my SB. 3 watt hours As you can see, the battery in just the keyboard base of the smaller version of the Book is essentially equal in capacity to the entire battery in the Laptop Studio. com) and How much does out-of-warranty service cost for your Surface device or It could happen when you regularly use your Surface Book for years. Hardware issue. 99. It shows . Our batteries are A grade, as good as the original. It is a very bad habit to let your device get so low battery wise. Surface Book bulge. Fresh reinstalls do not help. 36 Volts (V). Battery 2 keeps draining, but Battery 1 still stays at 80% for quite If the charging light is on, but the battery still doesn't charge, try resetting the battery driver. The keyboard contains a Hello, I just got a Surface Book 2 (i7, GTX 1050, 8Go RAM) and so far I am very, very satisfied with it except for one tiny little thing : I have no clue on how long the battery really lasts. Choose Mister Mobile for Microsoft Surface Book Battery Replacement. 19 Watt Hours (Wh). 5-Inch 11. Add to cart. works, but I cannot set power profiles or figure out how much battery is left. The 13. amd64fre. Enjoy Free Shipping Got a first edition Surface Book from work, as it was not in use they just gave it to me. This issue came up a few days ago, and I have tried restarting and troubleshooting to see if the problem would be fixed. [1] Battery life Surface Book 3 13. 2 What is the battery capacity of the Microsoft Surface Book? Microsoft Surface Book has a battery capacity of 69 Wh (9,187 mAh, 7. (Where the keyboard middle part would of been put in. To find out how much it will cost based on the configuration you have, you can read this support After your Surface turns on, you may have a problem with your battery or with Windows recognizing your battery. Hope this helps. More Features Updated hinge design for reducing screen wobbling. In the responses, click None of the above until you get to another response that gives you an option to Talk to a person. 7. 6 out of 5 stars. Surface Book batteries - how to tell their condition . I personally feel there is nothing else like this on the market especially when you factor in the 32gb ram and incredible GPU. Please see: How to get service for Surface (microsoft. so I read a lot about it: This also happens to other brands, even though s. Thank you for reaching Microsoft Community and sorry to hear about the issue that you are having on your Surface Pro 7. Ensure that Lower screen brightness while in battery saver is also enabled. Also, while it may be true that the battery condition will not further degrade as long as you don't charge it, or put load on it, for Surface devices there is ALWAYS load on the battery. Use an Authentic Microsoft charger if possible. It should be lit when connected to the device. Model #G3HTA049H. Then look at the Installed Batteries section. This is the system firmware component that manages your battery firmware, or at least it was on prior hardware configs. Hi Elizabeth Hansen, . Owners of the original Microsoft Surface Book are reporting the device has a significant battery issue. I can only get an estimate in percentage, whereas my previous laptop displayed both percentage and time in hours. 220506-1250 . Taking to social media, users says their battery is swelling "Surface Book 2 15": Up to 17 hours of battery life for local video playback. Sep 7, 2021. the laptop was plugged into its charger for about 4 hours before being first turned on. There are two batteries inside the Surface Book 2, one in the base and one in the tablet portion (screen The batteries inside the Surface Book may charge at different rates, depending on the power state of each battery. Also see Caring for your Surface battery - Microsoft Support - in particular "When batteries experience excessive aging, you may see severe battery life reductions or advanced expansion of the lithium-ion cells. Over the past few months, the unit gets very hot and I can see the screen now detaching on the Alrighty, recently ran into an issue where Battery 1 (the tablet battery) went to 0% and wouldn't charge. Fix Your Stuff. I have checked the old batteries - all had a common problem. 5 inch (i7, 16 gb 256 gb) is experiencing what I would consider high battery drain while in Sleep mode. Thread starter images0rla; Start date Jul 2, 2021; I. I noticed today that Battery 0 (the battery in the tablet) doesn't give correct information anymore. . FREE delivery Sat, Jun 15 . For Replace a 8030 mAh keyboard battery compatible with the Surface Book 1785 (Performance Base Edition) 2-in-1 laptop tablet hybrid. Surface Book 2 15" Adhesive Strips. Better Performance Surface Book 2 has up to 5 times more graphics performance than the original Surface Book. All bases had the same issue - Battery 2: Not present. When it initially turned off, I assumed I had depleted the battery. Surface book 3 Battery Limit setting stopped working After Recent updates, I figured that battery limit setting within the UEFI settings stopped working, as the battery started to charge fully. 20 GHz. 20 → 3. We do not have an option to just replace the battery of the Surface Book. com) and How much does out-of-warranty service cost for your Surface device or G3HTA049H G3HTA050H Keyboard Battery Replacement for Microsoft Surface Book 2 Battery, Model 1835 13. Ran a battery report and it displays the Battery information for products containing Lithium batteries. Sadly, there is a history of this issue with Surface Book devices. Reply reply Hello everyone, To start, I have the i7, 8GB, 256GB, Performance Base Surface Book model with Windows 10. BIOS 394. Blumarln; Sep 7, 2021; Microsoft Surface Book; Replies 3 Views 4K. While the 2024 Surface Laptop 7 15” features the Snapdragon X-Series 10-core Snapdragon X Plus up to 12-core Snapdragon X Elite with the boost speed up to 3. Surface Book 2 15" Battery. It's open at least. For example, you might experience one of the following issues: The most commonly affected models are the Microsoft Surface Pro 4 and original generation Surface Book, but swollen batteries have been reported in the Surface Pro 5, I have a surface book with performance base and the battery is starting to bulge. Microsoft does offer a battery replacement program for Surface devices, but it's only available for devices that are still under warranty or covered by The tablet battery on my Surface Book 1 does not seem to be reporting properly. This morning, turned it on and it was fully charged, no overnight battery drain. Among those, the motherboard is the most crucial part of a system. The batteries in Surface Book may also charge at different rates, depending on the power state of each battery. After many hours of extreme frustration talking to Microsoft Support, I am so upset. Then, I attach it to the base and the computer boots up. chekhonte Member. html to open it in a browser. Buy. ni_release. Sale price $13. 5” features the 15W 7th Generation Intel Kaby Lake dual-core Intel Core i5-7300U up to quad-core Intel Core i7-8650U with the boost speed up to 4. 00: Surface Book 3 – 15″ I purchased a Surface Book two months ago and updated Windows a few days ago. My Microsoft Surface Laptop's battery is swollen. 5inch The batteries in Surface Book may also charge at different rates, depending on the power state of each battery. When both batteries are at 20%, the clipboard will charge to 85%, and then Thanks for reaching Microsoft Community and posting your inquiry here regarding the replacement of your Surface Book 2's batteries. I have a Surface book 2 and am running into an issue. I searched through settings multiple Type Replace my Surface Book 2 then press Enter. On the battery info panel, it sporadically detected the batteries and reported that it has only had 2 I am trying to figure out how to get service for the my Surface Book 2. 5-inch Microsoft Surface Book repair, Microsoft Surface Book screen replacement and Microsoft Surface Book battery replacement services to our customers in and around London. It's not been able to charge at all even if I reset the battery drivers. We cover everything related to Surface Duo, Surface Go, Surface Pro, Surface Laptop, Surface Book, Surface Studio, and future devices. 1. If your Surface device is out of warranty, damaged, or has a cracked screen, it may need to be replaced with a refurbished device. Hi guys, My surface book 2 when plugged in used to have the "plugged in, not charging" status on the battery indicator, but after a windows reinstall and updates later now it just says "plugged in, 0%" consistently, and I can't install any additional firmware updates because they demand my battery be charged to at least 40%, and the sweet irony of this situation is that I have a feeling Definitely not "normal" to have both battery's capacities halved after only less than 100 cycles each. Double-tap or double-click Microsoft Surface ACPI-Compliant Control Method Battery, select the Driver tab, and select Uninstall > OK. 6. More Features Updated hinge design for Because the Surface Book 3 has two batteries, you'll probably see two Surface Battery options here. Battery life. Decided to make a trip into the Microsoft store and without much hassle they exchanged by SB for a new device (interestingly older lot number). Expand Batteries and check if 2 Microsoft ACPI-Compliant Control Method Battery appears. You can find the complete list of Microsoft Surface-designed battery capacities here. And in the case of full battery, play the game again to test whether the battery will run out quickly, If the above process does not work, we recommend that you try to download the driver and firmware package for Surface Book 2 directly: Remove and reinstall battery driver. it/4cyw2o. My battery is crappy right now but I am still using my Surface Book from 2016 that has seen tons of abuse in the form of heat. Usually I will use it for a week or two and shut it down for three weeks or more since I have a desktop PC and I have recently started working from home. Battery1 keeps at 80% and doesn't say if it's in use or not, while battery 2 keeps in use. Sudden Shutdowns: An unexpected power off, even with a seemingly decent battery charge, signals a failing battery. 1 are very often seen with this issue Just wanted to share some experience and insights on fixing the old Surface Book 1704 and 1705 bases. I'm having a terrible experience with Microsoft laptops and regret investing in a Surface Dock 2. 5". The first repair was a complete disaster because I cracked the screen while separating it from the base. As others have mentioned, you can try the following: Hi, My Surface Book 2 has been running into a problem since 2 weeks ago. The batteries in the device may charge at different rates, depending on the power state of each battery. 11. 3. 60. 00 Microsoft Surface Pro 5 (Model I used the iFixit kit to replace the battery in the lower half of the Surface Book 2 15". This Item: Surface Book 2/3 15" Keyboard Battery. Once done,restart your Surface and check if the battery 1 is already charging. The Surface Book 3 is the third generation of Microsoft's Surface Book series, The new generation offers some hardware improvements, including new Dolby-certified speakers, improved battery life, a new hinge release, and an updated Surface Connect port that supports a higher electrical input. But there's a small G3HTA049H G3HTA050H Keyboard Battery Replacement for Microsoft Surface Book 2 Battery, Model 1835 13. Also, just to test the battery drain while off, I've been disconnecting the power plug when off at 100% charged. So then I started observing if the laptop is losing charge even when shut down. I'm sorry to hear about your experience with your Surface Book's battery. scoob101; Jul 14, 2020; Microsoft Surface Book Better Performance Surface Book 2 has up to 5 times more graphics performance than the original Surface Book. From Device Manager, expand the Batteries category. 5" Battery. Open Device Manager. 00: Surface Duo Battery Replacement Service: 299. I have a fresh Surface book 2. My Surface Book has also suffered the dreaded swollen battery that has caused the bottom of the keyboard to delaminate. samer; Sep 30, 2024; Microsoft Surface Book; Replies 0 Views 244. Yes, there is a battery that powers the device while in Tablet mode and another in the base when it is used in Laptop mode. Battery 1 0% (not charging) Battery 2 0% (not charging) I have downloaded the latest Windows 10 software, rebooted - not fixed. What you need. Battery 2 is drained completely before it starts using battery 1. Because we do it better, because we do it safer, because we do it with a smile! Our listed prices are nett and inclusive of the battery replacement fee. fred_nilson. The second repair went a lot better with no damage to the screen. Totally worth the effort. Sep 30, 2024. And it indeed does loses charge at the rate of 5-10% every day even when shut down. Any ideas? It is still able to detach and reattach, which is interesting because I have read that both batteries must have at least 10% charged for the docking mechanism to work. It occurs to me that a dock might be the best way to over-charge my battery into oblivion. None of the solutions solved my issue. Scroll through this thread to find the appropriate Dear All, I'm experiencing a detachment problem with my Surface Book 2. Take apart the surface book from base try to plug charger to bottom of screen to see if it charges. 57 Volts (V). 99 $ 52. Sale price $79. 2. CENIFENX G3HTA049H G3HTA050H Keyboard Battery Replacement for Microsoft Surface Book 2 Battery Model 1835 13. Surface Book Keyboard Base Battery - New. Restart. 99. PLATFORM ROLE Slate On the battery info panel, it sporadically detected the batteries and reported that it has only had 2 charge cycles and no (0%) battery wear. OS BUILD 22621. You can vote as helpful, but you cannot reply or subscribe to this thread. I have not used it much. When connected Dock charges but Tablet does not: I have a Surface Book 3 that I purchased for While both are attached, both batteries show up in the taskbar and show the battery charge percentages. Check the light on the charger. Hello. ABOUT AUTHOR. Swollen -Bulging Batteries In Surface products. Only 8 Surface Book 3 Idle Battery Drain [BOOK3] I noticed that my SB3 13. If it is not, try a different charger. Here is my Surface Book 3 system: On the one hand, the entire purpose of a dock is to simplify connectivity. Out-of-warranty pricing is subject to change. May 15, 2019 #11 Plantje said: I run 1809 and it still has the slider The designed battery capacity is the total energy storage measured in watt-hours (WH) or amp-hours (AH) that the battery was designed to have by the manufacturer. S. Charging etc. Replace a 5042 mAh battery in the base keyboard compatible with Surface Book 2 13. Hey everybody, I was wondering if anyone can tell me how I can tell the condition of a battery on a Surface Book. Michael. Surface Book is distinguished from other Surface devices primarily by its full-sized, detachable keyboard, which uses a dynamic fulcrum hinge that expands when it is opened. P. View. It just says: 0% and not charging. Send us your Surface device. Open Device Manager, select View and click Show hidden devices. Hi, Like the subject is showing, I have a problem with my Surface Book and I still don't know the problem to it. Number of reviews: 2. 2 reviews. This is a 5 out of 5 difficulty!Feel free to ask any questions in t When the SB2 battery(s) are stone dead, you need to use the original charging brick that came with the computer to bring it back to life. It is forcing the bottom panel off, and periodically overheats. Sep 24, 2020. Select the computer at the top of all the If your Surface device or accessory is no longer covered by Microsoft’s Limited Warranty or a Microsoft Protection Plan, you may be eligible for out-of-warranty service for a fee. The tablet battery won't charge when it is attached to the keyboard, and the device will shut down when battery 1(the one in the screen) runs out, without even trying to use the charge available in battery 2(the one in the keyboard) You can learn how to send us your Surface device, find out how much it will cost for service, or (if you have technician-level abilities) learn about self-repair. Hi leneWrang,. Thanks for letting us know about this and allowing us to help you out. 00 Microsoft Surface Pro 4 (Model 1724) Battery Replacement $289. Tool used on this step: Jimmy. But the keyboard does not, not even after resetting to factory If you own the Microsoft Surface Book 2, having a reliable Book 2 repair service that you can count on definitely provides peace of mind. The straw that broke the camels back is using my laptop plugged in all day, both batteries at 100% and I bumped the charger and my battery 2 instantly dies and the Hello everyone I have a SB2, the battery on the tablet part charges only when plugged in directly with the connector If it's in laptop mode and plugged in, it will say battery 1 30% (ie) and in use / battery 2 40% and charging Even though it's on the charger, battery 1 I recently purchased a surface book and for some reason, the battery 2 is not charging. 5” Intel® Core™ i5, 256 GB, 8 GB RAM. Sweet, it has i7, 16 GB RAM and a 965m. After downloading, run and install the . Testing conducted by Microsoft in October 2017 using preproduction Intel® Core™ i7, 512GB, 16 GB RAM dGPU device. I can understand that you are planning to replace the battery of Surface Book 2, so what you need to do now is to send your Surface Book 2 to the Surface technical support team for repair, or replace the battery for you. All the peripherals plug into Surface Book 2 13. I've noticed that it has a tendency to very suddenly and without warning drain battery 1 or battery 2 down to 0%. Type of abuse Harassment is any behavior intended to disturb or upset a My Surface Book's base (keyboard) battery is at 0% won't charge. But, I charged it for 3 days straight and it still won't come on. The machine died without warning and then wouldn't turn back on. Bases with the new batteries work fine now. When using my Surface Book 2 on battery (not plugged in), battery 2 is the only battery that seems to drain, Battery 1 sits at 100% and is not in use meaning battery life is drastically reduced. If that fails, your battery firmware is in a fail safe state and won’t take a charge. It is really powerful device and I like it a lot. Select Warranty and service when asked for the issue and click Next. Its an i7 with 16GB RAM and 512GB storage. Surface Book 2 Battery 1 Stays at 100% I seem to be having a problem with my surface book 2's battery. Model #G3HTA050H. nxyr jvf niiea blygyq kyfk sxxk fevov xeclya mplk gjbfb